Not necessarily. You can submit PNG, JPG, PDF or vector artwork where available. We will review the file and let you know whether a higher quality version is needed.

Yes. You can request an initial custom digital mockup and quote without an obligation to purchase.

You can request adjustments during the design approval stage. Changes requested after production begins may not be possible and may incur additional charges.

Many logos can be converted into LED neon, but not every detail can be reproduced exactly. Extremely thin lines, small lettering, gradients and intricate elements may need adjustments.

Measure the wall area where you plan to install your sign. You can also share a photo and approximate measurements for personalized size guidance.

Your quote and payment instructions will be provided before production. Manufacturing begins after the required payment and final design approval.

Because every sign is custom made, timelines vary depending on design complexity, production requirements and shipping destination. We will provide an estimated timeframe during the ordering process.

Many standard indoor LED neon signs are designed for straightforward wall mounting. Follow the supplied instructions and use appropriate mounting methods for your wall type. Electrical or structural work should be handled by a qualified professional when necessary.

Contact support@zenovaretail.com promptly with your order information and clear photographs of the sign and packaging. We will review the issue under our applicable policies.

Eligible Zenova signs are intended to include a 2-year limited warranty covering specified manufacturing defects. Refer to the published Warranty Policy for final coverage, conditions and exclusions.